Bike Shop Software That Replaces Your Stack
Repair shop management, digital inspections, work orders, customer CRM, parts demand forecasting, e-bike diagnostics, and Lightspeed integration, all in one modular app your whole team runs from their phone, iPad, or web browser.
Trail Hits Hub
Now on iPhone & iPad
One App. Every Tech's Phone. Replaces the Stack.
Stop paying for six tools that don't talk to each other. Hub combines the digital inspection app, the work order tracker, the shop CRM, the parts inventory tool, the scheduling software, and the customer messaging system, all integrated with your Lightspeed POS, all priced like one tool.
Most shops cancel 3-5 separate subscriptions when they switch.
"If all we ever did with service was operate like normal, but have the inspection sheet... that's f***ing awesome."
Service Manager, 15+ years in bike shop service
Everything Your Service Bay Needs
Eight modular tools. iPhone for techs in the bay. iPad at the counter. Web dashboard for managers. Real-time sync, all integrated with your Lightspeed POS.
Digital Bike Inspection Software
Voice-to-text AI categorizes findings as your techs narrate. Photos, measurements, manufacturer-recommended service notes, and customer-facing reports delivered via SMS. Auto-suggests labor SKUs and parts from your Lightspeed catalog.
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Bike Shop Work Order Software & Tech Scheduling
9-stage work order lifecycle. Kanban day view, weekly tech schedule grid, drag-drop assignment, capacity planning. Estimates push to Lightspeed with one tap. Techs see their queue from the iPhone in their pocket.
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Lightspeed Retail POS Integration for Bike Shops
Real two-way sync with Lightspeed R-Series. Guided 6-step setup, healthy-connection monitoring, configurable mappings for labor categories, statuses, and parts-to-component. Customers, labor catalog, employees, and work orders flow both directions automatically.
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Bike Shop Customer Management & SMS CRM
Customer profiles with every bike, component health bars, full inspection history, SMS conversation threads, and visit timeline. Edits sync back to Lightspeed automatically. Your staff remembers every customer, even the new tech on their first day.
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Parts Demand & Inventory Forecasting
Predictive parts demand from real ride data, inspection findings, and component wear across every bike your shop has touched. Know which SKUs to reorder, which customers are due for what, and where to put your next QBP order, before they walk in.
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Reports & Performance Analytics
Profitability per ticket and per technician, average turnaround and wrench time, parts-hold analysis, revenue by work type, customer metrics, and capacity analytics on iPad and iPhone. Export anything to CSV. Run your shop on numbers, not guesses.
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E-Bike Diagnostics & Safety Assessment
Guided battery, motor, and controller diagnostics with brand-specific protocols for Bosch, Shimano, and other major systems. Built-in safety assessment for indoor storage and high-voltage handling. Defensible, repeatable e-bike service, documented every step.
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Drop-In Check-In & Walk-In Tracker
Every walk-in logged. New customer or returning rider, fork question or quick chain check: Hub captures the visit, what was discussed, and the bike they came in on. Turns casual drop-ins into a real relationship timeline beyond transactions.
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Connected Service Requests & Drop-Off Calendar
Publish available drop-off dates with a customer-facing message. Connected riders submit requests from their phone, with the right components pre-selected based on actual wear. Status updates flow back automatically (Scheduled → Received → In Service → Completed). The first inbound service channel that isn't email or phone tag.
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Custom Build Sheets
Spec custom builds line by line: frame, fork, drivetrain, wheelset, cockpit, contact points. Cost, customer price, and margin on every row. Bundle items into a single price for clean customer-facing quotes. Save build templates for P-customers and demo fleets.
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Rental Fleet Management
Fleet bikes flow through the same shop system as customer bikes. Strain accrues by ride type, resets on service, and every labor hour gets captured. When the bike ages out, you know exactly what went into it, and exactly what to sell it for.
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Bike Fit & Measurements
Shops capture cockpit, saddle, and dropper measurements in Hub. The fit lands on the customer's bike in their app and travels with them. Customers share a QR code with any destination shop to rebuild the bike to exact spec. Fit data finally belongs to the rider.
Learn more →Every module, every shop. All 12 modules are included: one flat $99/mo, no tiers to climb. Most shops start with Inspections, Work Orders, and Lightspeed, then bring AI inspection, scheduling, parts forecasting, rental fleet, and the rest into their workflow as they're ready.
$200–400
One proactive fork service
$150–250
One chain + cassette replacement
$80
One brake bleed reminder
Hub pays for itself with one proactive service call per month you wouldn't have made without the data.
From the Shop Floor
"Push labor over. We now have a populated labor list and we just need to scan parts in."
Service Manager, on the Lightspeed pipeline
"It'd be like a doctor with a scribe... that would be pretty revolutionary in terms of any service department."
Lead Mechanic, on voice-to-text inspection
"That third-party validation really helps build trust with people."
Service Manager, on customer inspection reports
Up and Running in a Day
Connect Lightspeed, run your first inspection, and share invite codes with customers, all on day one.
Sign Up
2 minutes. No credit card.
Connect Lightspeed
One-tap OAuth. Customers sync automatically.
Run Inspections
iPhone, iPad, or web. Estimates push to Lightspeed.
Share Invite Codes
Customers get free Trail Hits. You get ride intelligence.
Simple Shop Pricing
One price. Every shop. AI included. No tiers, no surprise usage bills.
Hub
One plan for every shop
First month free. Pay annually and your second month is free too. That's $990/yr.
- Voice-to-text AI inspection
- Digital inspections with photos
- Estimate builder + one-tap Lightspeed push
- Full work order lifecycle (9 stages)
- Customer-facing inspection reports
- Customer messaging (SMS + email)
- Lightspeed customer & labor catalog sync
- Technician scheduling & capacity
- Parts demand forecasting from ride data
- Performance analytics & reporting
- Drop-in logging, invite codes & QR sharing
- Two 1-hour onboarding sessions with our team
- Every future Hub update, no upcharges
No credit card to start • Cancel anytime
Multi-location operator? Each shop is its own $99/mo. Running a chain and want unified management across locations? Let's talk.
Common Questions
What does the free trial include?
Your first month is free: full access to Hub, plus two 1-hour onboarding sessions with our team. The first walks through your Lightspeed connection; the second runs a real inspection together with you. No credit card to start. When you're ready, pay annually and your second month is free too. That's $990 for the year.
Does it work with Lightspeed?
Yes. Hub integrates directly with Lightspeed R-Series. Customer data, labor catalogs, and work orders sync automatically. Estimates push back with one tap.
How is this different from my POS?
Your POS tracks transactions. Hub adds digital inspections with photos and voice, component-level wear tracking, predictive parts demand from ride data, and customer-facing reports that build trust and close estimates.
Will my mechanics actually use this?
Hub was designed with mechanics. Voice-to-text lets techs narrate while working. The iPad app auto-saves every 30 seconds. Most shops run full inspections in the first week.
We tried shop software before and it flopped.
Most shop tools ask you to change how you work. Hub plugs into your existing Lightspeed workflow. The inspection pipeline eliminates the biggest time sink (manually loading labor SKUs) instead of adding busywork.
Do customers need the Trail Hits app?
Hub works without the consumer app. When customers use it, their ride data feeds your parts forecasting with wear predictions no POS can provide. You give them free access with your shop invite code.
Can Hub really replace the apps we currently pay for?
Yes. Hub combines digital inspection software, work order tracker, service CRM, parts inventory management, tech scheduling, and customer SMS, all in one app integrated with Lightspeed. Most shops cancel 3-5 separate subscriptions when they switch. And Hub is one flat $99/mo per shop, no matter how big your service team gets.
Does Hub support e-bike service?
Yes. Hub includes guided e-bike electrical diagnostics for battery capacity, motor health, and controller checks, with manufacturer-specific protocols for Bosch, Shimano, and other major systems. Built-in safety assessment covers indoor storage, charging guidelines, and fire-safety documentation.
How long does setup take?
Sign up in 2 minutes. Connect Lightspeed in one tap. Customers and labor catalog sync automatically. Most shops run their first inspection the same day.
See Hub in Action
15-minute walkthrough. We'll show you the inspection pipeline, Lightspeed integration, and parts forecasting.
Prefer to talk? Email shops@trailhits.com