Your Lightspeed + Service Intelligence
Lightspeed handles your register. Hub handles your service bay. Digital inspections, work orders, and predictive parts demand — synced with your POS from check-in to pickup.
"If all we ever did with service was operate like normal, but have the inspection sheet... that's f***ing awesome."
— Service Manager, 15+ years in bike shop service
Everything Your Service Bay Needs
Web dashboard for service managers. iPad app for mechanics. Real-time sync. All integrated with your Lightspeed POS.
Digital Inspections
9-category checklist with photos, measurements, voice-to-text AI, and branded customer reports delivered via SMS.
Learn more →Work Orders & Scheduling
9-stage lifecycle, tech swimlanes, drag-drop assignment, capacity planning, estimates with Lightspeed push.
Learn more →Lightspeed Integration
Customers, labor catalog, and work orders sync automatically. Estimates push back with one tap.
Learn more →Customer CRM
Full profiles with bikes, component health, inspection history, SMS conversations, and drop-in logging.
Learn more →Parts Forecasting
Predictive demand from real ride data and component wear. Know what to stock and who to contact.
Learn more →Performance Analytics
Revenue by work type, tech performance, turnaround time, and customer metrics. Export to CSV.
$200–400
One proactive fork service
$150–250
One chain + cassette replacement
$80
One brake bleed reminder
Hub pays for itself with one proactive service call per month you wouldn't have made without the data.
From the Shop Floor
"Push labor over. We now have a populated labor list and we just need to scan parts in."
— Service Manager, on the Lightspeed pipeline
"It'd be like a doctor with a scribe... that would be pretty revolutionary in terms of any service department."
— Lead Mechanic, on voice-to-text inspection
"That third-party validation really helps build trust with people."
— Service Manager, on customer inspection reports
Up and Running in a Day
Connect Lightspeed, run your first inspection, and share invite codes with customers — all on day one.
Sign Up
2 minutes. No credit card.
Connect Lightspeed
One-tap OAuth. Customers sync automatically.
Run Inspections
iPad app. Estimates push to Lightspeed.
Share Invite Codes
Customers get free Trail Hits. You get ride intelligence.
Shop Plans
Every plan includes 30 days free. No credit card required. Lightspeed integration included on all plans.
Starter
1–2 mechanics
or $499/yr (save 15%)
- Digital inspections with photos
- Work orders & service tracking
- Lightspeed customer & WO sync
- Customer messaging (SMS, email)
- Customer-facing inspection reports
- Invite codes & QR sharing
- Drop-in logging
Pro
3–7 techs
or $999/yr (save 15%)
- Everything in Starter
- Voice-to-text AI inspection
- Estimate builder + Lightspeed push
- Technician scheduling & capacity
- Parts demand forecasting
- Performance analytics & reporting
- Full work order lifecycle (9 stages)
- Priority support
Enterprise
High-volume & chains
custom annual pricing available
- Everything in Pro
- Multi-location support
- Rental fleet management
- Dedicated onboarding
- Historical work order import
All plans include a 30-day free trial. No credit card required. Contact us for questions.
Common Questions
Does it work with Lightspeed?
Yes — Hub integrates directly with Lightspeed R-Series. Customer data, labor catalogs, and work orders sync automatically. Estimates push back with one tap.
How is this different from my POS?
Your POS tracks transactions. Hub adds digital inspections with photos and voice, component-level wear tracking, predictive parts demand from ride data, and customer-facing reports that build trust and close estimates.
Will my mechanics actually use this?
Hub was designed with mechanics. Voice-to-text lets techs narrate while working. The iPad app auto-saves every 30 seconds. Most shops run full inspections in the first week.
We tried shop software before and it flopped.
Most shop tools ask you to change how you work. Hub plugs into your existing Lightspeed workflow. The inspection pipeline eliminates the biggest time sink (manually loading labor SKUs) instead of adding busywork.
Do customers need the Trail Hits app?
Hub works without the consumer app. When customers use it, their ride data feeds your parts forecasting with wear predictions no POS can provide. You give them free access with your shop invite code.
How long does setup take?
Sign up in 2 minutes. Connect Lightspeed in one tap. Customers and labor catalog sync automatically. Most shops run their first inspection the same day.
See Hub in Action
15-minute walkthrough. We'll show you the inspection pipeline, Lightspeed integration, and parts forecasting.
Prefer to talk? Email shops@trailhits.com