Bike inspections
Keep chain and wheel findings on the bike diagram, with the notes your team needs for the job.
Back to Hub overview
Check-In to Pickup. One Platform.
Snow tools require shop enablement.
Bike repair shop software that keeps each customer's bike, skis or snowboard with its work order, inspection and estimate. Plan the day with the right details in view.
Start Free TrialBuild your checklist catalog.
Build a catalog of checklists around the work your shop does. Manage templates in Hub web, then use them on work orders in the iOS app or on the web. Add notes, require a photo for a step, and keep progress with the work order.
The final checks, your way.
Set your shop’s quality-control checklist before pickup. Give every tech the same list to work through, with the checks that matter to your shop.
Explore custom checklists and quality controlCustomer equipment inspections
Show your customers what needs service.
Keep each finding with the customer, equipment and work order. Your team decides what belongs in the service plan.
Ski inspections
Use the ski diagram to record base, edge and binding findings against the right equipment.
Snowboard inspections
Mark where the board needs attention. Choose relevant catalog labor and parts, then review the estimate.
Hub inspections on iPhone. Snow tools require shop enablement.
Snow tools require shop enablement. Ask about availability for your shop before choosing a setup.
Follow the Work from Check-In to Pickup
Follow the stages your shop uses. Keep equipment identity, technician assignment, dates and notes with the job.
Status, equipment and estimate in view
Use List or Board to follow the work. This iOS demo Board shows a snowboard work order in Check In with a $125 draft estimate.
A draft amount is proposed work, not a completed sale. Your team reviews the estimate before sending it to the customer.
Two Inlets
Work orders enter from Lightspeed POS or directly in Hub. Walk-ins and app users both covered. Filter by source.
Pause & Resume
Waiting on parts? Put the work order on hold with a note. Link a special order to track the part and expected arrival. Resume when ready.
Dual Notes
Lightspeed notes (read-only) and Hub notes (editable) displayed separately. Full context without confusion.
See Your Whole Bay at a Glance
Day view, week view, and calendar view. Know who's available, who's at capacity, and where each job stands.
- Work-order Board: follow jobs by status; technician assignments remain on the tickets
- Capacity bars: target 4 orders/day, yellow at 80%, red at 100%
- Week grid: 7-day view showing availability, time-off, and workload
- Drop-off calendar: customer-facing availability for scheduling appointments
Technician Profiles
- Name, PIN, specialties (suspension, drivetrain, e-bike)
- Daily work capacity and current utilization
- Performance: orders completed, avg hours, revenue
- Shift schedule and time-off calendar
- SMS notifications when shifts change
Assignment Options
- Drag-drop on web dashboard (day/week view)
- Manual assignment from iPad
- Reassign mid-day if capacity shifts
- Filter: My Queue, Unassigned, All, Completed
Estimate Builder
Brake Bleed (front + rear) $80.00
Chain Replacement + Install $45.00
Fork Lower Service Optional
$175.00Total $300.00
Build an Estimate Your Customer Can Review
Choose relevant labor and parts from your shop catalog for each finding. Mark optional work and review the estimate before sending it. Use the supported POS workflow for your shop.
- Auto-populated from inspection findings + LS labor catalog
- Optional line items: customer approves or declines each
- Customer notification: SMS with estimate + inspection report link
"I spend almost more time loading up all the SKUs in the work order than finding the appropriate ones."
Lead Mechanic, on why the auto-estimate pipeline matters
Performance Analytics
Track your service operation across 7-day, 30-day, 90-day, and YTD windows. Export to CSV anytime.
Revenue
Breakdown by work type: tune-ups, brakes, drivetrain, suspension, wheels
Tech Performance
Orders completed, avg hours per order, revenue generated per tech
Turnaround
Average time from check-in to pickup. Per-stage breakdowns.
Customers
New vs. repeat, average orders per customer, lifetime value
Stop managing work orders in your head.
30-day free trial. No credit card. Your Lightspeed work orders sync on day one.
Trail Hits® Hub
Now on iPhone & iPad
