A Carfax for Every Bike You Service
Every inspection you run and every repair you log in Lightspeed becomes a permanent service record your customer can pull up in a free, shop-branded app, so the history of the bike lives with the bike, not in a drawer.
Start Free TrialService-history demo coming soon
A Bike's History Disappears the Moment It Leaves Your Stand
Without Hub
- ✗The customer can't remember what you did or when
- ✗"Did I already replace that chain?" with no way to check
- ✗Service is reactive, only when something breaks
- ✗A bike sold used arrives at the next shop with no record
With Hub
- ✓Every inspection and repair, in the customer's pocket
- ✓Repair records sync straight from your Lightspeed work orders
- ✓Service alerts fire before a part fails, not after
- ✓The record follows the bike, and points back to your shop
What Your Customer Sees
You give them a free invite code. They get the whole picture of their bike, with your shop's name on it.
Inspection Reports
Every inspection you complete, with photos, findings, and manufacturer-backed notes, saved to the bike forever.
Repair Records from Lightspeed
The work you actually completed, synced from your Lightspeed work orders. A true service log, like a Carfax for the bike.
Service & Component Alerts
Customers connect a ride source and the free Trail Hits app tracks wear automatically, alerting them when a component or service is due.
They Approve Service Without Picking Up the Phone
When you send an estimate from an inspection, the customer reviews it and approves or declines each service, right in the app, by email, or by text. You start the work knowing exactly what they said yes to.
- Approve or decline line by line
- In app, email, or SMS, whatever the customer prefers
- No phone tag, no "did you get my voicemail"
Approval flow demo coming soon
Connect the Ride. Track the Wear.
Customers link the ride source they already use. The free Trail Hits app turns real miles into component wear, so the service alerts riders get are based on how the bike is actually ridden, not a guess.
Why This Wins You Repeat Business
You Own the Relationship
The app carries your shop's name. Every alert and record points the rider back to you.
Service Becomes Proactive
Wear-based alerts bring riders in before failure, turning one-time fixes into a service rhythm.
Trust You Can't Fake
A complete, honest history is the strongest argument that your shop takes care of the bike.
Give every bike a history. Give every customer a reason to come back.
The customer app is free for your riders and included with Hub. Flat $99/mo per shop, first month free.
Trail Hits Hub
Now on iPhone & iPad
