Every Customer. Every Bike. Every Conversation.
Full customer profiles that go way beyond transaction history. See their bikes, component health, inspection findings, service records, and every message, all in one place.
Start Free TrialCustomer communication
Reach your customers the way they prefer.
Send the inspection with the estimate so customers can see why the work is needed. Answer questions, explain a special-order delay or let them know their bike is ready.
- In-app messages
- Riders review findings, respond to estimates and message your shop in the free Trail Hits app.
- Calls
- Talk through a repair or a parts choice when a conversation is easier than another message.
- SMS
- Text an inspection and estimate link, answer a question or send a pickup update.
- Send inspection reports and estimates customers can review without downloading an app.
Calls and SMS require supported phone capabilities and activation for your shop. Trail Hits helps your shop owner with setup.
Customer Profiles Built for Service
Your POS knows when they last bought something. Hub knows what their bikes need, how hard they ride, and what you talked about last time they stopped in.
Profile
- Name, email, phone
- Visit count and frequency
- Member since date
- Linked from Lightspeed® or manual entry
- Trail Hits® app connection status
Their Bikes
- Make, model, year, serial number
- Frame size and fit measurements
- Overall health score
- Component inventory with wear %
- Last ride date (if using the app)
History
- Past inspections with findings
- Work orders and service records
- Estimates sent and approved
- Customer conversations
- Drop-in visit log
45+ Component Types. Per-Bike Tracking.
Every bike in your shop gets a component inventory: fork, shock, chain, cassette, brakes, bearings, and more. Each with condition, wear percentage, service interval, and replacement history.
- Auto-populated from 99 Spokes catalog when you add a bike by make/model
- Auto-created from inspections: findings add components with condition data
- Replacement workflow: retire the old component, create a new one with fresh counters
- Service intervals: default thresholds per component type (chain = 500mi, cables = annual)
Component Health: 2024 Stumpjumper
Conversation with Mike R.
Hey Mike, your fork is due for a lower leg service. Want us to get you on the schedule before your weekend ride?
Sent via SMS
Yeah that'd be great! Can I drop it off Thursday morning?
Received
Thursday works. We'll have it back to you by Friday afternoon. See you then!
Sent via SMS
Keep the Conversation with the Work Order
Send inspection findings with the estimate, so your customer sees the reason for the recommended service. Follow up in the app, by SMS or by email, with the conversation on their customer record.
- Inspection findings: show customers what needs service before they approve the work
- Estimate notifications: customer receives quote with approval option
- Proactive outreach: message based on wear data, bike type, or activity
- Two-way SMS: customers reply directly to your shop number
Log Every Visit, Not Just Transactions
A rider pops in to ask about a fork service, talk about a ride, or look at parts. Nothing gets bought. In most shops, that visit is invisible. Hub logs it.
- What was discussed: parts mentioned, services considered
- Relationship timeline beyond transactions
- Staff see the full picture, so follow-ups become natural
Mike R. Timeline
Build relationships, not just transactions.
Lightspeed customers sync automatically. Start building deeper profiles on day one.
Trail Hits® Hub
Now on iPhone & iPad
