Defensible E-Bike Service.
Documented Every Step.
E-bikes are 30% of new sales and 50% of service revenue. Most shops still service them by feel. Hub gives you protocol-driven battery, motor, and controller diagnostics — with brand-specific guidance for Bosch, Shimano, and the systems coming off your stand.
See It in ActionE-Bike Service by Feel Is a Liability
Today's E-Bike Bay
- ✗ No documented capacity test — "battery feels weak" goes on the WO and out the door
- ✗ No brand-specific protocol — same checklist for Bosch, Shimano, Bafang
- ✗ No fire-safety documentation if the bike sits indoors waiting on parts
- ✗ No structured handoff when a tech rotates off the bike
- ✗ No defense when a customer disputes a battery diagnosis weeks later
With Hub E-Bike Diagnostics
- ✓ Guided capacity test — measured vs rated Wh, with State-of-Health classification
- ✓ Brand-specific protocols for Bosch, Shimano, Bafang, and generic systems
- ✓ Built-in indoor-storage safety assessment with fire-extinguisher and clearance rules
- ✓ Every reading time-stamped, photo-able, and attributable to the tech who took it
- ✓ Defensible records for warranty claims, insurance, and customer disputes
Three Diagnostic Tracks. One Guided Flow.
Each track is a step-by-step procedure with the right inputs, the right calculations, and the right thresholds. Your techs follow the protocol; Hub records the work.
Battery Diagnostics
Capacity test (measured ÷ rated Wh), charge-cycle count, internal resistance, swelling and crash-damage checks. Above 70% State-of-Health is healthy; 50-70% is degraded but functional; below 50% is end-of-life.
For Bosch and Shimano: integrates with manufacturer diagnostic tools for precise SoH percentage readings.
Motor Diagnostics
Hall sensor checks, phase resistance measurements, bearing inspection, torque-sensor calibration. Brand-specific protocols cover Bosch Performance, Shimano EP/STEPS, Bafang mid-drives, and hub-motor cargo bikes.
Includes firmware-version capture for warranty support requests.
Controller Diagnostics
Fault-code retrieval, throttle and PAS-sensor signal checks, display calibration, harness continuity. Catches the intermittent gremlins that "feel weak" diagnoses miss.
Pairs every reading with the bike's complete service history for pattern recognition.
Indoor Storage & Fire-Safety Assessment
High-voltage batteries that sit indoors waiting on parts are an insurance and life-safety exposure. Hub bakes the protocol into every e-bike check-in.
- ⚡ Enhanced visual inspection required before indoor storage — swelling, water damage, smoke residue, crash damage flagged inline.
- ⚡ Storage location rules — near exit, fire extinguisher within 10 ft, never charge unattended overnight.
- ⚡ Battery history capture — overheating, swelling, smoke/fire, water damage, crash damage — every prior incident logged on the bike's permanent record.
- ⚡ Documentation for carriers — when your insurer asks how you assess e-bike risk, you have the answer in writing.
Why E-Bike Diagnostics Now
30%
of new bike sales are e-bikes
~50%
of shop service revenue from e-bike service
0
other shop tools that ship with a real e-bike diagnostic protocol
Service E-Bikes Like a Bosch-Certified Dealer
See the full E-Bike Diagnostics flow on a live demo. Battery test on a real bike, motor and controller protocols, safety assessment.
Request a Demo