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Every Walk-In Counts. Hub Logs Them All.

A rider drops in three times before they buy. Most shops don't remember the first two. Hub captures every visit — what was discussed, what bike they're on, what parts they mentioned — so the relationship is real, not manufactured.

See It in Action

Drop-Ins Are Invisible in Most Shops

Without a Drop-In Tracker

  • ✗ Rider asks about a fork service — nothing gets logged
  • ✗ Same rider comes back two weeks later — staff doesn't remember the conversation
  • ✗ Casual visits never turn into service tickets
  • ✗ Your CRM only knows the people who already bought — not the ones still deciding
  • ✗ No follow-up is possible because there's no record to follow up on

With Hub Drop-In Tracker

  • ✓ Tap-to-log: existing customer or first-time visitor, in one screen
  • ✓ Capture what was discussed, what bike came in on, what parts came up
  • ✓ Walk-In badge on the customer profile distinguishes drop-ins from transactions
  • ✓ Visit timeline becomes a relationship history, not a transaction log
  • ✓ Convert casual drop-ins into trust-based sales — your staff knows them by the third visit

Two Taps. Every Visit, Captured.

1

Check-In Prompt

Rider walks up to the counter. Tap "New Check-In" from any device. Hub asks: existing customer, or first-time visitor?

2

Resolve in One Step

Existing? Search your customer list, tap their name. First-time? Capture name, phone, what brought them in — all in under 30 seconds.

3

Capture the Conversation

Note what was discussed, what bike they're on, what parts they're considering. Everything attaches to their growing profile — searchable forever.

Casual Visits Are Where Loyalty Starts

Customer-relationship research is consistent on this: by the time a rider buys a bike or schedules a major service, they've visited the shop 3-7 times. Most shops have a record of one of those visits.

Hub captures all of them. When that rider comes back, your staff opens their profile and sees: "Visited March 12, asked about Pike Ultimate damper rebuild. Visited April 2, talking about wheel build options. Visited April 18 — that's today."

That's a real relationship, not a transaction trail.

See How Drop-In Tracking Compounds

Three months of logged drop-ins, your shop has a customer pipeline competitors don't see. Let us show you what that looks like on a live demo.

Request a Demo