What is the Trail Hits™ Hub AI shop assistant?

It is the bike shop AI you can talk to. Ask Hub a plain-language question in the web dashboard, for example who is overdue for a service or what should I reorder this week, and get an answer back from your own shop's data instead of building a report.

Can I ask my Lightspeed data questions?

Yes. Hub syncs with Lightspeed R-Series, so the assistant answers from your real customers, work orders, and labor. It also draws on inspections, parts demand, and the rides that wear the parts, the full circle a POS-only AI cannot see.

Is this different from the AI in my POS?

Hub's assistant is available today, not a beta, and it reads more than transactions. It connects your customers and their bikes, your shop's inspections and work, your Lightspeed purchases, and connected ride wear in one place, so the answer knows how a bike is actually being ridden.

Back to Hub overview

AI Shop Assistant

The Bike Shop AI You Can Talk To

Your POS can store data. It can't really talk to you. Hub's AI shop assistant lets you ask your shop anything in plain language, right in the web dashboard, and get an answer back from your own records. No reports to build, no exports to filter.

Talk to your shop data and ask your Lightspeed® data in the same breath. Hub reads the full circle: your customers and their bikes, your inspections and work orders, your Lightspeed purchases, and the rides that actually wear the parts. Available today, not a beta.

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Assistant demo coming soon

Ask a question, get an answer from your shop's data.

Your Shop's Data Is Already There. You Just Can't Ask It Anything.

Every Other Shop Tool

✗Answers live in reports you have to know exist and build by hand
✗Export to a spreadsheet, then filter, sort, and squint
✗The owner is the only one who knows where anything is
✗"How are we doing?" takes an afternoon to answer

With Hub's Assistant

✓Type or say the question the way you'd ask a person
✓Answers come from your own Lightspeed-synced records
✓Anyone on the team can ask, not just the owner
✓"How are we doing?" takes five seconds

Ask the Questions You Actually Have

No query language. No dashboards to configure. Just ask.

“Which customers are overdue for a service?”

Pulls every customer past their recommended interval, ranked by how overdue, with phone numbers ready to text.

“What did we quote Dave on his Stumpjumper last spring?”

Finds the estimate, the line items, and whether he approved or declined, without digging through Lightspeed.

“Which parts should I reorder before the weekend?”

Reads your demand forecast and open work orders and lists what is about to run short.

“How many fork services did we do last month, and what did they bring in?”

Counts the work, totals the labor, and shows the trend against the month before.

“Who has a bike with a chain past replacement that has not been in?”

Cross-references component wear from ride data against visit history to surface service you can earn.

“Which tech is fastest on brake bleeds?”

Reads completed work orders by technician and shows average turnaround per job type.

The Full Circle, Not Just Your POS

The assistant answers from the data your shop already runs on, and it sees more than transactions. A POS-only AI stops at the sale. Hub also reads the inspections, the parts demand, and the rides that wear the parts, so the answer knows how a bike is actually being ridden.

Work Orders

Every job, stage, and labor line

Customers & Bikes

Profiles, visit history, every bike serviced

Inspections

Findings, photos, condition over time

Estimates

What was quoted, approved, or declined

Parts Demand

What's moving and what's about to run short

Ride Data

Component wear from connected riders

Stop building reports. Start asking questions.

The Assistant is included in Hub. Flat $99/mo per shop, first month free.

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Trail Hits™ Hub

Now on iPhone & iPad