Lightspeed + Trail Hits Hub
Your register and your service bay, working together. Customers, work orders, and labor catalogs sync automatically. Estimates push back with one tap.
Start Free TrialWhat Syncs Automatically
Connect in one tap via OAuth. No manual data entry, no CSV imports, no IT department required.
Customer Sync
- ✓ One-time bulk import of your entire customer list
- ✓ Incremental sync every 5 minutes for new and updated customers
- ✓ Email matching links Lightspeed customers to Trail Hits profiles
- ✓ Names, emails, and phone numbers from Contact records
- ✓ Sync status dashboard: imported count, errors, last checkpoint
Labor Catalog
- ✓ All labor SKUs fetched from your Lightspeed catalog
- ✓ Categorized: tune-up, brakes, drivetrain, suspension, wheels, bearings, cockpit
- ✓ Prices stay in sync, so you quote what your POS charges
- ✓ Searchable in the estimate builder by name or category
- ✓ Auto-mapped to inspection findings for one-click estimate building
Work Order Sync
- ✓ Open and incomplete Lightspeed work orders appear in Hub automatically
- ✓ "Lightspeed" badge on each imported work order
- ✓ Customer notes and internal notes from LS displayed separately
- ✓ Manual refresh button to pull latest LS work orders on demand
- ✓ Filter by source: All / Hub-created / Lightspeed
Estimate Push
- ✓ One tap sends labor items to your Lightspeed work order
- ✓ Inspection report URL auto-attached to LS sale notes
- ✓ Customer notified via SMS with report + estimate link
- ✓ Re-push if estimate is edited after initial send
- ✓ Parts still scanned in Lightspeed, so there's no workflow disruption
Two Inlets, One Service Bay
Bikes enter from two directions: customers who use Trail Hits and send service requests through the app, and walk-ins who start in Lightspeed. Both need the inspection tool. Both push estimates to Lightspeed.
App Users
Customer submits service request via Trail Hits app. Appears in Hub dashboard. Tech opens iPad, runs inspection. Estimate pushes to Lightspeed.
Walk-Ins
Customer walks in. Sales staff creates Lightspeed ticket. Work order syncs to Hub. Tech opens iPad, runs inspection. Estimate pushes back to Lightspeed.
Connected in 5 Minutes
No IT department. No API keys. No phone calls with Lightspeed support.
Sign Up for Hub
2 minutes. Upload your shop logo.
Tap "Connect Lightspeed"
OAuth redirect. Authorize access. Done.
Data Flows Automatically
Customers and labor catalog sync immediately. Work orders follow.
Always Know Your Sync Status
Hub gives you full visibility into the Lightspeed connection. No guessing.
Connection Dashboard
Account ID, connected date, last sync timestamp, and error count, all visible in Shop Setup.
Token Auto-Refresh
OAuth tokens refresh automatically before expiry. No manual reconnection needed.
Sync Logs
Customer import history, error details, and checkpoint timestamps for troubleshooting.
Your Data, Your Shop
Lightspeed is the system of record for your customer and sales data. Hub reads from it and writes back only at your direction, or not at all in read-only mode, and stops the moment you disconnect.
What Hub reads from Lightspeed
- Customer records (name, phone, email, address)
- Sales history and line items
- Work orders and estimates
- Items / catalog data (SKUs, pricing, inventory metadata)
- Employee records and hours
What Hub writes back to Lightspeed
- Estimates created in Hub's Estimate Builder
- Work order status updates that complete a transaction
- Customer profile updates (when you choose to push them back)
Read-only mode: see everything, touch nothing
Nervous about a new app writing to your POS? It's a fair concern. Connect in read-only mode and Hub never writes a thing back to Lightspeed. You still run inspections, see full customer and bike history, and get parts forecasting and the customer app, all driven by data Hub only reads. Turn on two-way sync and estimate push later, whenever you're ready, on your terms.
Keep the workflow you already have
Most Lightspeed shops already send the work-order PDF as the estimate. Keep doing exactly that, Hub doesn't force its estimate flow on you. Or use the inspection-to-estimate builder and push it back to Lightspeed with one tap, the way you always have. Trail Hits fits your workflow, not the other way around.
Disconnect anytime
You authorize the Lightspeed connection inside Hub via OAuth. Disconnect with one tap in Hub settings, and all syncing stops immediately. Your Lightspeed data stays in Lightspeed; Hub's local data remains accessible during your subscription.
Lightspeed's own Privacy Policy governs Lightspeed's handling of data on their side. Trail Hits' Privacy Policy covers how Hub processes that data on your behalf.
Your Lightspeed + Hub. Better together.
30-day free trial. Connect Lightspeed on day one, and we'll walk it through with you. Your customers and labor catalog sync automatically.
Trail Hits Hub
Now on iPhone & iPad
