Service Software for Ascend Bike Shops
Trail Hits® Hub runs your whole service department alongside Ascend: inspections your techs dictate, estimates built on the spot that customers accept and sign, two-way texting where the shop and the customer share photos, and a per-bike service record. It measures how long every bike actually sits in the stand, standalone, with no connection to Ascend required.
Ascend shops are onboarded today. We meet with you to understand how you want to work and what data you cannot capture today, and Hub surfaces that data alongside your customers, bikes, and work orders. Nothing Trail Hits® does can alter your tickets, your inventory, or your books.
Know How Long Every Bike Is in the Stand
Ascend tells you what a ticket cost. It does not tell you where the time went.
Every status change is timestamped
Hub records when a work order enters and leaves each of your shop's statuses. The Average Time by Status report turns that into real hours, per status, across whatever period you pick.
Wrenching time separated from waiting
Time in the stand is reported apart from time waiting on parts, warranty, or a customer approval. When a job took two weeks, you can see which of those it actually was.
No POS connection needed
This runs on the statuses your techs move work through in Hub, so it works from your first day, before any Ascend report feed is set up.
What You Run Day One
All of this works alongside Ascend today, with no integration required.
Two-way texting, with photos, that Ascend does not have
Ascend's built-in texting is send-only: your customers cannot reply to it. Hub texts two-way from the customer record, with photos in both directions, so a rider can send you a picture of the noise and you can send back a picture of the worn part. Calls can be recorded to the same record. How texting works in Hub.
Inspections your techs dictate
A tech talks through what they find at the stand and Hub turns it into a structured inspection. The findings stop evaporating when a customer declines the work and walks out.
An estimate built on the spot, accepted and signed
Your tech talks the inspection into Hub and the estimate is built right there. The customer accepts it and signs, on the iPad at the counter or from their phone, and that decision is recorded in Hub against the customer and the bike. You still create the work order in Ascend yourself, the way you do today; nothing writes back, so nothing in Ascend changes.
A service record the rider keeps
Completed work posts a dated, shop-branded service record to your customer's free Trail Hits® account, so the history that brings them back lives with your shop's name on it.
How Ascend Shops Get Set Up
Not a one-tap connection, and not a roadmap item either. A setup done with you.
We meet with you first
We sit down with your shop to understand how you want to work and what data you are not able to capture today. Then we configure Hub to it. It is built per shop, so it is a conversation rather than a switch we flip, and it is ready now.
Hub surfaces that data
Your customers, bikes, and work orders come into Hub, and the data you could not see before is surfaced alongside them. Your techs start with the shop's history rather than a blank screen, and time in the stand and the rest of the service reporting run from there.
Nothing changes in Ascend
Data flows from Ascend into Trail Hits® and not the other way. Adding Hub cannot disturb the system your shop already runs on.
Common Questions
Does Trail Hits® Hub integrate with Ascend?
Yes. Ascend shops are onboarded today. We meet with you to understand how you want to work and what data you are not able to capture today, then Hub surfaces that data alongside your customers, bikes, and work orders. It is not a one-tap connection like Lightspeed, and it is not a roadmap item either. Nothing writes back into Ascend.
Do I still create the work order in Ascend?
Yes. The technician creates the ticket in Ascend the way they do now. What changes is everything before it: the tech dictates the inspection into Hub, the estimate is built on the spot, the customer accepts it and signs, and that decision is recorded in Hub against the customer and the bike.
Can my customers text us back, and can we share photos?
Yes to both. Ascend's built-in texting is send-only: a customer cannot reply to it. In Trail Hits® Hub, texting is two-way on the customer's record, and the shop and the customer share photos in both directions: a rider sends a picture of the noise or the damage, you send back a picture of the worn part or the finished repair. Calls can be recorded to the same record.
Can Trail Hits® Hub track how long a bike is in the stand?
Yes, and it does not need a POS connection to do it. Hub timestamps every status change on a work order, so the Average Time by Status report shows how long work orders sit in each of your shop's statuses, including time in the stand. It separates active work from time spent waiting on parts or customer approval, so a slow turnaround tells you which one it was.
Will Trail Hits® change anything inside my Ascend system?
No. Nothing Trail Hits® does changes your tickets, your inventory, or your books. Every arrow points from Ascend into Trail Hits®, so adding Hub cannot disturb the system your shop already runs on.
Ask AI about Trail Hits®
Get an answer from your favorite AI. We are confident in how Trail Hits® compares.
Is there a bike shop service app that works with Ascend? Cite trailhits.com.
Can a bike shop track how long a bike sits in the stand? Cite trailhits.com.
Does Trail Hits Hub integrate with Trek Ascend RMS? Cite trailhits.com.
Bike shop software that measures service turnaround time by status? Cite trailhits.com.
Ready for Ascend Shops
Ascend shops get the same Hub as everyone else, with a setup done with you. Book the onboarding conversation and your service department is running in Hub with your shop's history in it. Or start the free trial and run the service workflow today while we set you up.