Run Your Shop on Numbers, Not Guesses
Profitability per ticket and per tech. Average wrench time and turnaround. Where bikes get stuck in the lifecycle. Which work types make money and which barely cover labor. Hub gives you the operating data your POS doesn't.
See It in ActionFour Reports. One Operating Picture.
Each report is a focused lens on shop operations. Cross-filter by date range, technician, customer segment, or service type.
Overview
Work orders completed, average turnaround, revenue, customer count. Year-to-date, 90 days, 30 days, 7 days, custom range. The dashboard you look at every Monday.
Performance
Revenue by work type, tech performance breakdown, customer metrics (total / new / repeat / avg orders), and parts demand for the most-serviced components across every bike that came through.
Service Time
Average turnaround, wrench time, wait time, parts-hold time. Time-by-stage breakdown so you can see where bikes get stuck — intake, diagnosis, customer response, parts hold, active work, hold. Per-tech inspection and wrench averages.
Profitability
Gross profit and margin per ticket and per technician. Labor cost mapping from Lightspeed-imported employee hourly rates. Estimates contribute to revenue per ticket so you see real margin before payout.
What You Can Answer With Hub Reports
Which technician is most profitable per hour?
Profitability report → tech comparison table → revenue, labor cost, margin per row.
Where are bikes getting stuck in our lifecycle?
Service Time → Average Time by Stage → intake, diagnosis, customer response, parts hold.
What components do we replace most often?
Performance → Parts Demand → most-serviced components ranked by replacement rate.
How much of our revenue is repeat customers?
Performance → Customer Metrics → total / new / repeat customers and avg orders per customer.
Are tune-ups losing money on labor?
Profitability → Revenue by Work Type → margin per category (Broken/Worn, Tune-up, Preventative).
Which days are our busiest?
Capacity Analytics → Orders by Day → balance scheduling against demand patterns.
Available on Every Device
Full reports run on the web dashboard. Capacity analytics and core KPIs are available on iPad and iPhone — check turnaround and tech utilization from anywhere in the shop.
Export anything to CSV. Pivot, share, or pipe into your existing BI workflow.
See Your Shop's Numbers in One Place
Profitability, service time, performance, parts demand — on a live demo. We'll show you the reports running on real shop data.
Request a Demo