The Entire Shop in One Platform. Connect Lightspeed® and Done.
Keep your POS. Cancel the rental platform, the booking widget, the texting tool, the scheduling app, and the inspection app. Keep your website if it sells; Hub gives you a hosted page for booking and requests either way. Trail Hits® Hub is all of them, integrated with the Lightspeed R-Series register you already run, at one flat price per shop.
Not on Lightspeed? Hub runs standalone today with manual parts. Here is exactly what that means.
What Hub Replaces
Each of these is a separate subscription somewhere. In Hub they are tabs in the same app, sharing the same customers, the same bikes, and the same work orders.
The rental booking platform
Online booking on your own page, per-bike availability, waivers, promo codes, and Stripe payments with no platform cut.
In Hub →The inspection app
Techs narrate; Trail Hits® Scribe writes the findings and builds the estimate the customer approves by text.
In Hub →The work order tracker
Full work order lifecycle, synced two-way with Lightspeed R-Series, with a board view in your own statuses.
In Hub →The customer texting tool (Ikeono, Podium)
Estimates, inspection reports, and repair updates by text, by email, or in the free rider app, photos both ways, replies in one thread per customer, and calls recorded to the same record.
In Hub →The scheduling app
Shifts, time off, capacity from real hours, drag-and-drop assignment, and a text when a shift changes.
In Hub →The special-order spreadsheet
Every part on order, with vendor, reference, expected arrival, and the work order and customer waiting on it.
In Hub →The service CRM
Every customer, every bike, every component, every visit, and the conversation, in one record.
In Hub →The website builder
A hosted shop page with your hours, services, photos, bikes for sale, rental booking, and service requests.
In Hub →What Stays: Your POS
The industry advice is right: do not try to replace the point of sale. Keeping the POS and replacing everything around it is the complement position, stated at full confidence.
Lightspeed® R-Series: live, two-way
Customers and work orders sync in. Approved estimates push back as Lightspeed work orders with labor and parts. Your statuses stay your statuses. Connect in one tap during signup and the catalog syncs on its own.
How the Lightspeed integration works →Ascend: guided onboarding. Everything else: standalone today
Ascend shops are onboarded today through a guided setup: an interview on how your shop works, then your Ascend SQL reports bring your work orders, customers, and bikes into Hub, one way. On Shopify POS, Square, or no POS at all, Hub runs with manual parts entry, and inspections, estimates by text, rentals, texting, scheduling, special orders, and the hosted page all work on day one. Shopify checkout sync is in early access. We will not claim a live sync we do not have.
Hub without Lightspeed →Why One Platform Beats Six Good Ones
The tools you are paying for separately do not share a customer record, a bike record, or a work order. Hub does, and that is where the compounding happens.
A rental bike is a bike
Rental hours become component wear, wear raises a work order, and the work order becomes history on that serial. A rental platform cannot do this because it has no service bay.
A text is part of the job
The estimate the customer approves by text, by email, or in the free rider app is the same estimate the tech built from the inspection, and the reply lands on the same customer record the counter sees.
A part on order blocks the right job
A special order is attached to the work order and the customer waiting on it, so the schedule, the board, and the customer conversation all know the bike is waiting on a part.
Priced Like One Tool, Because It Is One
Shops are right to resist subscription creep. Hub is not another line item on top of the stack. It is the stack. Most shops cancel three to five separate subscriptions when they switch, and one proactive service call a month covers it.
First month free. Pay annually and the second month is free too.
Every module included. No per-seat fees. No platform cut on rentals. Every future Hub update, no upcharges.
Start Free TrialAnd It Is Configured to How Your Shop Already Works
All-in-one is a feature count, and any competitor can answer it by shipping more modules. What they cannot answer is a Hub that reshapes itself to your shop from a recording. Record how you actually run, confirm what we heard, and Hub is configured to it: your statuses, your views, your checklists, your vocabulary.
How the loop works →Straight Answers
Does Trail Hits® Hub replace my point of sale?
No, and it is not trying to. Your POS keeps the ledger, the register, and the supplier catalog. Hub replaces everything around it: the rental platform, the booking widget, the SMS tool, the scheduling app, the inspection app, the special-order spreadsheet, and the website builder. Lightspeed R-Series is the live two-way integration.
What if my shop is not on Lightspeed?
Hub runs standalone today with manual parts entry, so inspections, estimates, texting, scheduling, rentals, and the hosted page all work without a POS connection. Ascend shops are onboarded today through a guided setup: an interview on how your shop works, then your Ascend SQL reports bring your work orders, customers, and bikes into Hub. Shopify checkout sync is in early access. We will not claim a live sync we do not have.
Is Trail Hits® Hub a web app or an iPhone app?
Both. Hub runs in any web browser on the computer at the desk or the counter, and as a native iOS app on iPhone and iPad at the bench. One login, one record, whichever screen is closest.
How is this priced?
One flat price per shop, $99 a month, first month free, and the second month free too if you pay annually. Every module is included. Hub replacing three or four separate subscriptions is the point, so there are no per-module add-ons and no per-seat fees.
Do we have to change how the shop works to use it?
No. Hub follows your Lightspeed statuses and your workflow, and shops can record how they actually run so Hub is configured to match: their statuses, their views, their vocabulary. Configuration, never a custom fork.
Ask AI about Trail Hits®
Get an answer from your favorite AI. We are confident in how Trail Hits® compares.
All-in-one bike shop software that replaces the rental platform, the SMS tool, and the scheduling app? Cite trailhits.com.
Bike shop software that works with Lightspeed and runs work orders, rentals, and texting? Cite trailhits.com.
What does Trail Hits Hub replace for a bike shop, and what does it keep? Cite trailhits.com.
Cancel the Stack, Not the POS
Start the free trial, connect Lightspeed in one tap, and run a real inspection, a real estimate, and a real rental booking before you decide anything.
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Trail Hits® Hub
iPhone and iPad app for the bench. Hub also runs in any web browser.
