Start with the work in front of you. These guides follow common service situations through the customer conversation, the shop’s next action and the work-order record.
Use Trail Hits Hub to review the rider’s request, agree on a drop-off date and prepare the work order with the customer’s bike and concerns attached.
Example: A rider wants a Stumpjumper checked before selling it. The brakes need attention, and the shop needs to agree on when to bring it in.
Record the inspection in Trail Hits Hub, review the recommended labor and parts, then send the inspection results with the estimate so the customer can make an informed decision.
Example: A rider reports brake noise. The technician finds worn pads and wants the customer to see the finding before approving replacement pads and installation.
Link the part to the customer and work order in Trail Hits Hub, record the expected arrival, and keep the customer informed as the repair schedule changes.
Example: The customer approves new brake pads, but the shop needs to order the correct pads. The expected delivery is Thursday, with installation planned after they arrive.
Build a checklist catalog in Hub web, use a copy on each work order in web or iOS, and configure a separate shop-wide quality-control checklist for the final checks.
Example: Your shop wants a repeatable pre-sale service process, with a photo of the finished work and room for steps specific to each bike.