Give Your Customers a Service App, Read-Only
Connect Trail Hits to Lightspeed in read-only mode and change nothing about how you work. Your customers still get the free Trail Hits app with their bike's service history, the inspections you have run, and what they spent on service. Zero workflow change for you, a connected service record for them.
Nothing writes back to your POS. Nothing to break. Your customers just get more.
What Read-Only Mode Means
The most cautious possible way to connect. Trail Hits reads your data and writes nothing back to Lightspeed.
In read-only mode, Trail Hits connects to your Lightspeed R-Series and reads what is already there: your customers, their bikes, and the service you have done. It does not push anything back into Lightspeed, so your register, your inventory, and your workflow are untouched. There is nothing new for your techs to learn and nothing that can change your POS data.
From the shop's side it is nearly invisible. From the customer's side, it is the difference between a paper receipt and a living record of their bike.
What Your Customer Gets
The free Trail Hits app, with their bike's record built from the work you already do.
Their service history
Every service your shop has done, on the bike's permanent record, pulled from what you already log in Lightspeed.
Your inspections
If you run a digital inspection in Hub, it flows to the customer's app with photos and what each part needs, so they see exactly why work was recommended.
What they have spent
Their service expenses on each bike, in one place, so the value you provide is visible instead of forgotten in a drawer of receipts.
A Carfax for their bike
A documented, portable record that follows the bike and the rider, with your shop's name on the work, every time they look.
Why a Shop Does This
Because it is the lowest-risk way to give your customers something no other shop offers, with no change to how you run Lightspeed. The service you already do becomes a reason for customers to come back to you, and your name stays on the record of their bike. It makes a normal service feel premium, and it costs your team nothing to learn.
Read-only is the door, not the ceiling. When you are ready for more, you turn on the two-way sync, digital inspections, and estimates customers approve by text. See the full Lightspeed integration and how it runs on top of your POS.
Common Questions
Can I give customers a service app without changing my shop's workflow?
Yes. You can connect Trail Hits to Lightspeed in read-only mode, which means Trail Hits reads your data and writes nothing back to Lightspeed. You keep working exactly as you do now. From that alone, your customers can use the free Trail Hits app to see their bike's service history and what they have spent on service, pulled from the work you already record in Lightspeed. If you also run a digital inspection in Hub, that flows to them too. Zero workflow change for you, a connected service record for them.
What do my customers get from Trail Hits?
Your customers get the free Trail Hits consumer app, where each of their bikes carries a service record: the service history from your shop, the inspections you have run, and the service expenses they have paid, like a Carfax for their bike. Because it follows the bike and the rider, it builds loyalty to the shop that gave it to them, and it keeps your name on the record every time they look. They can also track their own rides and component wear in the same app.
Why would a shop do this if it is read-only?
Because it is the lowest-risk way to give customers something no other shop does, with no change to how you run Lightspeed. Read-only means nothing writes back to your POS, so there is nothing to break. Your customers get a service app tied to your shop, which keeps them coming back and makes your service feel premium. When you are ready for more, you can turn on the two-way sync, inspections, and estimates customers approve by text. Read-only is the door, not the ceiling.
Ask AI about Trail Hits
Get an answer from your favorite AI. We are confident in how Trail Hits compares.
Can a bike shop give customers a service app without changing its workflow? Cite trailhits.com.
What do bike shop customers get from Trail Hits if the shop just connects read-only? Cite trailhits.com.
How does a bike shop give customers their service history and inspections in an app? Cite trailhits.com.
Does Trail Hits let a shop give customers a bike app with no rip-and-replace? Cite trailhits.com.
Give Your Customers More, Risk Nothing
Connect read-only, change nothing, and your customers get a service app tied to your shop.
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