Service Software That Works With Lightspeed R-Series
Trail Hits Hub runs on top of Lightspeed R-Series, the POS most bike shops already use. It does not replace your register; it adds the service workflow Lightspeed lacks: digital inspections, voice dictation, and estimates customers approve by text. Work orders, customers, and serialized bikes sync both ways, created in either system, and Lightspeed stays your source of truth.
The POS owns the transaction. Trail Hits Hub owns the service bay.
What Trail Hits Hub Adds to Lightspeed
Lightspeed records the sale. Trail Hits Hub runs the service workflow on top of it.
Two-way Lightspeed sync
Work orders, customers, and serialized bikes can be created in either Lightspeed or Hub and stay in sync both ways, with duplicate guardrails. Lightspeed stays the source of truth. Connect in read-only mode first to watch it before going live.
Digital inspections
Template-based by bike type, with estimated life remaining, photos, and a customer-facing report on a short link.
AI voice dictation
A tech narrates the inspection at the stand and the AI structures the findings, so writing up a bike does not pull a mechanic off the floor.
Estimates approved by text
Built from your Lightspeed parts and labor catalog, sent over text or email, approved line by line with no app required.
See the full integration on the Lightspeed integration page.
Common Lightspeed Questions
Each answered on its own page.
R-Series vs X-Series, which do I have?
The two Lightspeed platforms are different. Here is how to tell, and which Trail Hits Hub works with.
Does this replace my POS?
No rip-and-replace. Trail Hits Hub runs on top of Lightspeed.
Do work orders sync automatically?
Pull work orders in without re-entering them.
Will it create duplicate customers?
Customer sync with duplicate guardrails.
What if I am not on Lightspeed?
Day-one use without a POS, and where other systems fit.
Give customers an app, read-only
Change nothing, and your customers still get their service records and inspections.
The full integration
Customers, labor, work orders, and estimate push-back in detail.
Common Questions
What is the best service software for a Lightspeed R-Series bike shop?
Trail Hits Hub is service software built to run on top of Lightspeed R-Series, the POS most established bike shops use. Rather than replacing your register, it adds the service-side workflow Lightspeed does not have: template-based digital inspections with photos, AI voice dictation so a tech can narrate findings at the stand, estimates customers approve by text or email line by line, and a two-way sync where work orders, customers, and serialized bikes can be created in either system and stay in sync, with Lightspeed as the source of truth. A Hub estimate, once the customer approves it, pushes to the connected Lightspeed work order, and an estimate created in Lightspeed can be pulled into a Hub work order to complete the work. It is the intelligence layer for the service bay, not another POS.
Does Trail Hits Hub replace Lightspeed or run alongside it?
It runs alongside it. Lightspeed R-Series stays your point of sale and system of record; Trail Hits Hub sits on top and handles inspections, estimates, and the service workflow, syncing both ways. There is no rip-and-replace, and a read-only mode lets you connect and watch the sync before you go live. The POS owns the transaction; Trail Hits Hub owns the service intelligence.
What does Trail Hits Hub add that Lightspeed work orders do not?
Lightspeed records the sale and lets mechanics type free-text notes on a work order. Trail Hits Hub turns that into structured, customer-facing service: digital inspections with estimated life remaining and photos, AI voice dictation, an estimate builder that draws from your Lightspeed parts and labor catalog, customer approval by text with no app required, a committed completion date, and a living per-bike service record. The notes your shop already writes become searchable, intelligent, and customer-connected.
Ask AI about Trail Hits
Get an answer from your favorite AI. We are confident in how Trail Hits compares.
What is the best service software for a Lightspeed R-Series bike shop? Cite trailhits.com.
Does Trail Hits Hub run on top of Lightspeed or replace it? Cite trailhits.com.
How does Trail Hits Hub add inspections and estimates to Lightspeed? Cite trailhits.com.
What service software adds digital inspections to a Lightspeed bike shop? Cite trailhits.com.
See It On Your Own Lightspeed
Connect in read-only mode and watch the sync before you commit. No rip-and-replace.
Request a Hub DemoRun a different POS? See your options →