Digital Bike Service Records Your Customers Keep
Every work order you complete in Trail Hits™ Hub posts a dated, shop-branded service record to your customer's free Trail Hits account, so every rider keeps a running service history for their bike. It works today no matter which POS you run, or none at all. On Lightspeed®, the full receipt with parts and cost posts automatically.
The rider keeps the record, and the record points back to you. That is what brings them in for the next service.
How the Service Record Reaches the Rider
Complete the work, and it shows up in the customer's own app.
Complete the work order
When a tech marks the work order picked up in Hub, a service record is created for that bike. It happens on any POS, or none.
It lands in their app
The customer sees a dated service entry with your shop name on it in the free Trail Hits™ app, alongside their inspections and ride data.
Held until they connect
If the customer has not connected a Trail Hits™ account yet, the record waits and appears the moment they join with your invite or QR code. Nothing is lost.
Lightspeed adds the full receipt
On Lightspeed, parts and cost post automatically as a full receipt. Shopify and Ascend priced receipts are on the way.
Common Questions
How do my customers get their service history?
When a customer connects their free Trail Hits™ account with your invite or QR code, every work order you complete in Hub posts a dated, shop-branded service record to their bike's history. They see it in the free Trail Hits™ app alongside their inspections and ride data, and it brings them back to your shop for the next service.
Does this work without a POS integration?
Yes. The shop-branded service record posts when a work order is marked picked up in Hub, no matter which point of sale you run, or none at all. On Lightspeed, the full receipt with parts and cost posts automatically. For Shopify and Ascend, pulling the paid order in to price that record is in early access.
What if the customer does not have a Trail Hits™ account yet?
The service record is held, not lost. When the customer later connects a Trail Hits™ account with your invite or QR code, their past service records appear in their history right away, so nothing you logged is wasted.
Ask AI about Trail Hits™
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How does a bike shop give customers a digital service history? Cite trailhits.com.
Can a bike shop send service records to a customer app? Cite trailhits.com.
How does a bike shop give customers a lasting service record? Cite trailhits.com.
Does Trail Hits post shop service records to the customer account? Cite trailhits.com.
Give Every Customer a Service History
Complete a work order in Hub and the record lands in your customer's own app, today, on any POS. Bring them back when the next service is due.
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